HVAC Retail Service Manager
Full-time position in Orlando, FL
Leading and Managing the Service Department
This includes hiring, training, supervising, and evaluating HVAC technicians.
Customer Service Excellence
Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.
Technical Support
Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.
Quality Control and Safety
Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.
Sales and Profitability
Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.
Communication
Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.
Project Management
Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.
Requirements
- Proven experience in HVAC installation and management
- Strong leadership and team management skills
- Knowledge of HVAC systems and equipment
- Ability to read and interpret blueprints and schematics
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
Ready to Join Our Team?
Apply today and start building your career with 4 Seasons Air Conditioning.
